What do I need to provide for the bouncy castles?

- A nearby power source, within 10m from the bouncy castle set-up spot - Clear area all around the bouncy castle set up spot, safe from electrical and water sources for kids' safety - Both indoor and outdoor setups are okay; for outdoors, grass or soil surfaces are not an issue as we provide canvas protection underneath the bouncy castle

What's the area size I need for the bouncy castles?

The exact size and the specific space requirement of each bouncy castle differ, kindly refer to the product descriptions and product images of each bouncy castle on our website for the measurements.

How long does it take to set up and dismantle the bouncy castle?

Setting up each bouncy castle typically requires 20 minutes. Therefore, our team will arrive 30 minutes before your booking start time to ensure everything is ready to go. When it comes to dismantling, it usually takes 30-45 minutes. Our team will aim to arrive 15 minutes before the end of your booking to get ready.

Can the bouncy castles be set up outdoors?

Yes, we believe all outdoor parties are parties too, so we don’t turn such bookings away. Our bouncy castles come equipped with canvas underneath them for outdoor setups to further protect them. For outdoor installations, there’ll be a $50 cleaning fee. However, this fee will be promptly refunded during the event itself, on the spot, if the setup is on concrete or clean ground. The cleaning fee is only applicable if the setup is on soil, grass, or natural terrain because it’ll take us some time post-event to clean them up to as good as new for the next bookings.

Can the bouncy castle be set up beside a pool?

No, setting up bouncy castles beside a pool is not recommended due to safety concerns. Placing them near a pool increases the risk of accidents, as children could potentially fall into the pool while playing on the bouncy castle.

What should I do if it rains during the rental period of our outdoor event?

In case of rain, you should immediately unplug the air blower from the bouncy castles and take the air blower indoor to prevent short circuits and electrical hazards. If possible, you can bring the bouncy castles indoor too.

Can kids wear shoes inside the bouncy castles?

No, shoes are not allowed as they can damage the bouncy castles and pose a safety hazard to the children.

How safe are your bouncy castles?

Our bouncy castles are very safe, constructed from high-grade plato PVC material which has high strength, is child-safe, waterproof and fire resistant. Each bouncy castle has undergone strict quality control and testing, down to the threading and wiring that connect the whole bouncy castle. All these are so that you can have the peace of mind using our bouncy castles and the kids can have the best fun in your event and party.

How many kids can play on the bouncy castles at any one time?

The recommended number of children for each bouncy castle is specified on the respective bouncy castle, as these numbers vary between each bouncy castle model. Be sure to check the guidelines for each one! We do know that fun knows no boundaries, so it's still okay to slightly exceed the recommended number by perhaps 1 or 2 extra children. However, it's crucial not to overload the bouncy castle with too many kids at once, as this could cause it to deflate and pose a safety risk to the children playing on it!

Can wet children play on the bouncy castles?

No, it's unsafe as wet surfaces can cause slipping hazards.

Can I extend the rental duration for the bouncy castles amid my original rental period?

Extension is possible as long as the bouncy castles are available during your desired extension period. Last-minute extensions can be accommodated if the arrangement can be made by us. Simply contact us during your original rental period.

How last minute can I book a bouncy castle?

We want the best fun for your party and event, so we are open to last-minute bookings too, as long as the bouncy castles are available and logistics arrangements can be made. There could be surcharge in some cases as we need to activate the transport and manpower very urgently, on a case-by-case basis. Simply contact us to check.

How last minute can I change or cancel a reservation?

Changes or cancellations are subject to availability and prior commitments. Contact us promptly for alterations. Cancellations require a notice of 5 calendar days in advance.

Can I get a refund if it rains during an outdoor event?

Unfortunately, refunds cannot be provided for outdoor events affected by rain as we’ve already committed to manpower and logistic arrangements. We highly recommend an indoor set-up if your party and event allow.

Can I book for one or more consecutive days?

Absolutely! If you need to book our services for multiple days, simply place your order and mention it in the remarks section. We'll get in touch with you to finalize the details.

Is there a delivery surcharge for distant locations like Changi, Jurong, Tuas, or Sentosa?

No, we don't believe in imposing unnecessary surcharges. Especially for an island-state like Singapore that is not super huge to begin with. Locations like Changi, Jurong, Tuas, or Sentosa are also common and well-connected places. We remain committed to reaching you wherever you are without additional charges.