What do I need to provide for the ball pit rental?

You just need to provide a clear area that matches the size of the ball pit you are renting.

How long does it take to set up and dismantle the rainbow ball pit?

Setting up each rainbow ball pit typically requires at least 20 minutes. Therefore, our team will arrive about 30 minutes before your booking start time to ensure everything is ready to go. Larger ball pit will require more time. When it comes to dismantling, it usually takes at least 45 minutes. Our team will aim to arrive 15 minutes before the end of your booking to get ready.

Can the rainbow ball pits be set up outdoors?

Unfortunately, outdoor setups are not suitable for ball pit rentals. Exposure to the elements can damage the ball pit blocks and balls, especially in rainy conditions. We recommend indoor setups for the ball pit rental. Feel free to explore our outdoor-friendly rentals like bouncy castles for your outdoor events.

Can the ball pit be set up beside a pool?

It is not advisable to set up a ball pit beside a pool due to safety reasons. Placing the ball pit near a pool increases the risk of accidents, as children may accidentally fall into the pool while playing. Additionally, the water elements can cause quicker damage to the ball pit blocks and balls.

Can children wear shoes inside the ball pits?

For safety and hygiene reasons, we kindly ask that children refrain from wearing shoes inside the ball pits to prevent damage to the balls and maintain a clean environment for all.

How safe are our ball pits?

Our ball pits are constructed with high-quality, non-toxic, and odorless materials. They are designed to be durable, ensuring they can withstand the energetic play of children. The balls used are food-grade, safe to the point even if kids happen to put them in their mouths (we would of course strongly discourage this practice).

What is the recommended number of kids for different ball pit sizes?

As a general rule, we suggest allowing 1 child for every 2m² of space. Here are some estimates for popular ball pit sizes: 2.4 x 2.4m: 3-4 kids 3 x 3m: 4-5 kids 5 x 3m: 7-8 kids You can certainly accommodate more children than the recommended guidelines, but the space within the ball pit may become more squeezy.

Can wet children play in the ball pit?

For hygiene reasons, we advise against allowing wet children to play in the ball pit. Moisture from wet play can collect among the balls and the ball pit blocks, potentially leading to an unclean environment.

What sizes of ball pits do Penguin Party People have? Are there any minimum or maximum sizes?

We offer popular default sizes like 2.4x2.4m, 3x3m, and 5x3m, which have been well-received by our customers. Additionally, we provide highly customizable sizes to suit your party and event space requirements. Simply make a booking, and we'll be in touch to discuss your needs. Our recommended minimum size is the 2.4x2.4m ball pit, as anything smaller may feel too cramped for children. As for maximum sizes, we can accommodate any size required, especially for corporate bookings, in the range of 10m, 20m or more. Please reach out to us for custom size inquiries, as it’ll depend on the availability of our inventory too.

Can I extend the rental duration for the ball pit amid my original rental period?

Extension is possible as long as the ball pits are available during your desired extension period. Last-minute extensions can be accommodated if the arrangement can be made by us. Simply contact us during your original rental period.

How last minute can I book a rainbow ball pit rental?

We want the best fun for your party and event, so we are open to last-minute bookings too, as long as the ball pits are available and logistics arrangements can be made. There could be surcharge in some cases as we need to activate the transport and manpower very urgently, on a case-by-case basis. Simply contact us to check.

How last minute can I change or cancel a reservation?

Changes or cancellations are subject to availability and prior commitments. Contact us promptly for alterations. Cancellations require a notice of 5 calendar days in advance. Cancellations within 5 days will unfortunately not be eligible for a refund as we would’ve already committed resources for your order.

Can I book for one or more consecutive days?

Absolutely! If you need to book our services for multiple days, simply place your order and mention it in the remarks section. We'll get in touch with you to finalize the details.

Is there a delivery surcharge for distant locations like Changi, Jurong, Tuas, or Sentosa?

No, we don't believe in imposing unnecessary surcharges. Especially for an island-state like Singapore that is not super huge to begin with. Locations like Changi, Jurong, Tuas, or Sentosa are also common and well-connected places. We remain committed to reaching you wherever you are without additional charges.